Shipping & Returns

Shipping Policy

Order Processing All orders are processed within 1 to 2 working days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has dispatched.

Standard Delivery

Royal Mail Tracked 48: £3.99 (Free on orders over £50)
Delivery Time: 2–3 working days after dispatch.

Express Delivery

Next Working Day Delivery: £6.99
Cut-off Time: Orders placed before 2:00 pm Monday–Thursday will be dispatched the same day for next-day delivery.

International Shipping We offer international shipping to select destinations. Shipping charges for your order will be calculated and displayed at checkout. Please note that orders shipped outside the UK may be subject to import duties, taxes, and customs charges, which are the responsibility of the customer.

How do I check the status of my order? When your order has dispatched, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 5 working days of receiving your dispatch confirmation email, please contact us at support@example.com with your name and order number, and we will look into it for you.

Return & Exchange Policy

ElectroRealm Returns & Exchanges Policy

At ElectroRealm, we are committed to providing high-quality tech and consumer electronics. If you need to return or exchange an item, our policy complies with UK consumer laws to ensure a smooth process.

1. Cancellation Rights & Change of Mind (Online Orders)

Under the UK Consumer Contracts Regulations, you have a 14-day cooling-off period.

You can cancel your order within 14 days of receiving your item without giving a reason.
Once notified, you have a further 14 days to return the product to us.
A full refund (including standard delivery costs) will be issued within 14 days of us receiving the item back.

2. Return Conditions for Electronics

Items must be returned unused, in their original condition, and in full original packaging with all included accessories, manuals, and cables.
Data Privacy: Please ensure all personal data, user accounts, and passwords (e.g. iCloud, Google Account) are removed or factory-reset before returning any device.

3. Faulty or Damaged Goods (Consumer Rights Act 2015)

If your product develops a fault, your legal rights under UK law apply:

Within 30 days of receipt: You have an early right to reject the faulty item for a full refund or a replacement.
Between 30 days and 6 months: We will offer a repair or replacement first. If the repair is unsuccessful, you are entitled to a full or partial refund.
Manufacturer Warranty: Many devices sold by ElectroRealm also come with a 1-year to 2-year manufacturer guarantee.

4. Non-Returnable Items

For health, safety, and digital licensing reasons, the following cannot be returned unless faulty:

In-ear headphones or earphones (if packaging or hygiene seals are unsealed).
Unsealed software, digital activation codes, or gift cards.
Custom-built PCs or personalised tech accessories.

5. How to Return an Item

Contact our support team at info.electrorealm@gmail.com with your order number.
Package the item securely with all original contents.
Send the item back using a tracked courier service. Unless the item is faulty or wrongly described, customers are responsible for return shipping costs.